We are now accepting requests through June 30, 2020.
Requests should be submitted at least two weeks prior to intended use. You will be notified by email when your request is approved, or you can log in to your account to view the routing status.
We will refund all charges except non-refundable application fee if notified within 72 hours in advance of an event cancellation.
Weather cancellation: We will refund all charges except non-refundable application fee if notified within 72 hours after a weather cancellation. Overpayments and refundable deposits will be refunded after all timecards and expenses for an event have been collected. We issue refunds at the end of the contract or 30 days after collection, whichever comes last. We issue credit card refunds to the card ending in the same last 4 digits as the original charge.